HOMEWARES

• FREE shipping for orders over $150 Australia wide T&C's apply
• $10 Flat rate shipping to select areas
• If your suburb is out of our usual delivery boundaries, our shipping calculator will automtically calculate the cost of shipping to you.

FURNITURE

• $60 flat rate shipping to select metro areas
• If your suburb is out of our usual delivery boundaries, our shipping calculator will automtically calculate the cost of shipping to you.

To see if you are within our regular shipping areas, please refer to the list here.

DISPATCH OF PRODUCTS

• In-stock items will normally be dispatched within 2 business days of your order being placed. 
• Pre-order items will be dispatched within 6-10 weeks of your order being placed. 
• In case of orders with 1 or more backorder items, your order will be dispatched as a whole order when all items are ready to ship.

There you can also view a more comprehensive page of our shipping policy. 

If there is no shipping rate available to you at checkout, please contact us for a custom shipping quotation.

CARE

• Fabric Care: Vacuum gently and spot clean spills. Seek professional upholstery cleaning for deeper care.
• Stone Care: Wipe clean with a damp cloth. Use stone-specific cleaner for tough stains.
• Ceramic Care: Wipe with mild soapy solution. Avoid abrasive cleaners.
• Wood Care: Dust with soft cloth, clean spills with damp cloth.
• Glass Care: Use glass cleaner and lint-free cloth for cleaning.
• Brass Care: Wipe gently, use brass cleaner for tarnish.
  
  Please refer to our in-depth care and maintenance.
  
  WARRANTY
• Furniture 
  Sofas & Armchairs - Frames & Structure: 10 years 
  Other parts: 2 Years
• Homewares
  General Warranty 1 Year

NO STRESS RETURN PROCESS

Products are eligible for a 21 day change of mind return except:

• Clearance products (price ending in $0.99)
• Cosmetic flaws made known to you before purchase

Please refer to our in-depth warranty & returns policy here

DAMAGED/BROKEN/LOST PRODUCTS
We’ve partnered with NTI Shipping & Delivery Insurance to protect your goods whilst being delivered to you.

Backed by Australia’s largest transport and logistics specialist, NTI Shipping & Delivery Insurance lets you feel safe in the knowledge that if something goes wrong, we’ve got you covered!

We’ve got your purchased goods covered for accidental damage, loss or theft – whether it’s carried by road, rail, boat or air. Your purchase is protected for full replacement cost, including shipping costs. Learn more.