HOMEWARES

• FREE shipping for orders over $150 Australia wide T&C's apply
• $10 Flat rate shipping to select areas
• If your suburb is out of our usual delivery boundaries, our shipping calculator will automtically calculate the cost of shipping to you.

FURNITURE

• $60 flat rate shipping to select metro areas
• If your suburb is out of our usual delivery boundaries, our shipping calculator will automtically calculate the cost of shipping to you.
• For Compressed Sofas, we offer FREE Delivery to Metro Sydney, Melbourne, Adelaide and Brisbane*

To see if you are within our regular shipping areas, please refer to the list here.

DISPATCH OF PRODUCTS

• In-stock items will normally be dispatched within 2 business days of your order being placed. 
• Pre-order items will be dispatched within 6-10 weeks of your order being placed. 
• In case of orders with 1 or more backorder items, your order will be dispatched as a whole order when all items are ready to ship.

There you can also view a more comprehensive page of our shipping policy. 

If there is no shipping rate available to you at checkout, please contact us for a custom shipping quotation.

CARE

• Fabric Care: Vacuum gently and spot clean spills. Seek professional upholstery cleaning for deeper care.
• Stone Care: Wipe clean with a damp cloth. Use stone-specific cleaner for tough stains.
• Ceramic Care: Wipe with mild soapy solution. Avoid abrasive cleaners.
• Wood Care: Dust with soft cloth, clean spills with damp cloth.
• Glass Care: Use glass cleaner and lint-free cloth for cleaning.
• Brass Care: Wipe gently, use brass cleaner for tarnish.
  
  Please refer to our in-depth care and maintenance.
  
  WARRANTY
• Furniture 
  Sofas & Armchairs - Frames & Structure: 10 years 
  Other parts: 2 Years
• Homewares
  General Warranty 1 Year

NO STRESS RETURN PROCESS

Products are eligible for a 21 day change of mind return except:

• Clearance products (price ending in $0.99)
• Cosmetic flaws made known to you before purchase

Please refer to our in-depth warranty & returns policy here

DAMAGED/BROKEN/LOST PRODUCTS
We’ve partnered with NTI Shipping & Delivery Insurance to protect your goods whilst being delivered to you.

Backed by Australia’s largest transport and logistics specialist, NTI Shipping & Delivery Insurance lets you feel safe in the knowledge that if something goes wrong, we’ve got you covered!

We’ve got your purchased goods covered for accidental damage, loss or theft – whether it’s carried by road, rail, boat or air. Your purchase is protected for full replacement cost, including shipping costs. Learn more.