Sure thing! We are happy to receive back our items for any reason within 21 days of receiving your product. Please make sure that the product is in brand new condition with all packaging intact to be eligible for the refund.

We do have select products that are on clearance and product prices for all clearance items end in $0.99. Clearance products are sold as is and we do not allow for change of mind refunds for these products.

We will process your refund once the item arrives at our warehouse and is inspected by our team. There will be an administration and restocking charge for 20% of the full product price. The refund amount after deducting this cost should take several business days to be added back into your payment method.

In addition, any conditional discounts you may have had applied to your order will be rechecked and recalculated and your refund amount will be adjusted accordingly.

Special handcrafted products have variances within the same product range. Please be aware before purchasing multiple units as they will not be identical and we will still charge the restocking fee as it is not a valid reason for full refund.

Should the warehouse team find that your product is not packaged in an "as new" condition, an extra 10% of the product price will be deducted from your refund.

To request a refund, please send us an email with subject line "Request for refund - [YOUR INVOICE NUMBER]" 

Please tell us in your email what the issue is and why you are requesting a refund. 

Please kindly note that we can only process refunds with a proof of purchase and all goods in brand new condition, with packaging and packing materials intact.

Once the team has reviewed and accepted your refund request, you will be contacted with the option of letting us organize the return shipping, or organizing your own transportation back to us.

If we are organising the shipment for you, you will be invoiced for the shipping costs back to our warehouse, this payment must be made before we can proceed to pick up your item.

Please note that you will be liable for any damage that may occur in transit. Let us know when you are planning to bring the item back to our warehouse. If you have organised for your own courier, please let us know the tracking number and company.

We will process your refund once the item arrives at our warehouse and is inspected by our team. There will be an administration and restocking charge for 20% of the full product price. The refund amount after deducting this cost should take several business days to be added back into your payment method.

Should the warehouse team find that your product is not packaged in an "as new" condition, an extra 10% of the product price will be deducted from your refund.

We have more specific rules regarding our custom made goods. These can be viewed in the section below.

A non-refundable portion of 55% of the purchase price will be deducted for any custom order as these are made to order. We will only be refunding from the remaining 45% of your purchase price of the custom made item. This is applied from the initial order (not from the point of receiving the product) as the materials are paid for after your upfront payment and is therefore, non-refundable.

The same returns procedures still apply where you can make your own arrangements to ship the product back to us or we can invoice you to assist you with our own pick up service. Please note, you will be responsible for ensuring your products are packaged as new and you are liable for any damage occurring in transit (including using our pick up service)

Should the warehouse team find that your custom product is not packaged in an "as new" condition, an extra 10% of the product price will be deducted from your refund as a penalty for repackaging.

Our standard delivery service is able to deliver your furniture piece to your front door. Our regular courier partner will not be able to proceed any further than that.

Please do ensure that there is easy access to your front door from their truck. This includes knowing all doorways, corridors and lifts will be able to accommodate the furniture in carton. We are happy to confirm carton sizes with you for you to measure up and ensure easy access for the driver. If it becomes necessary to return the items due to your own errors or missed measurements, this will constitute as a change of mind refund and the appropriate return fees will apply.

We will not be held responsible for any change of mind return costs should there be any errors resulting in being unable to deliver your piece.

For a limited number of areas, we are able to provide specialised delivery services to help you move things into the home and/or up staircases. This will be done at an extra charge and will be quoted on a case by case basis. To find out if you are eligible or to find out more, please enquire with our friendly customer service team so they can assist you with getting a quote. Have your order number ready so that we can see the items in your order. Our specialist delivery teams may request details and photos of all difficult access points and staircases to pre-plan their move so please also have those handy. 

We have a warranty period of up to 10 years for Bubuland Home products only. 

There are exceptions to what our warranty policies will cover. These things can include, but may not be limited to:

• Normal wear and tear, including pilling, fading, loss or deterioration (of the whole product or its components)
  
• Damage caused by improper use, cleaning, negligence, treatment, transportation, storage of the products or otherwise caused by your acts and / or omissions
• Damaged caused through any modifications, alterations, improper assembly, tampering or products used in an abnormal manner and not for the products intended purposes
• Damage caused by exposing the products to the sun, extreme heat or cold, or chemicals / agents that are known to damage the finish of the product
• Damages caused by Act of God
• Defects in products that are sold “As Is” which were brought to your attention on purchase
• Products that are sold at clearance prices (ending in $0.99)
• Products used in commercial settings

All warranty claims will be determined by Bubuland Home as to whether it will: replace/repair/refund for the product. We reserve the right to examine the product to make this determination.

We have a warranty period of up to 10 years for our products. Our detailed warranty coverage is outlined below:

All warranty claims will be determined by Bubuland Home as to whether it will: replace/repair/refund for the product. We reserve the right to examine the product to make this determination.

To initiate a warranty claim, please send us an email with subject line "Warranty Claim - [YOUR INVOICE NUMBER]" 

- Please tell us in your email what the issue is. 

- Please send us as much information as possible. 

- Send us as many images as possible. 

Our claims team will assess the details and we will get back to you with an outcome. Please notify us of a warranty claim as fast as possible