Bubuland Home Shipping Policy
- We will not be able to ship to PO Box and Parcel Lockers, please submit a residential address to ship to.
- In-stock items are typically dispatched within 2 business days. Contact our team to confirm current stock and timing for your chosen option.
- Pre-order furniture generally takes 8–12 weeks to arrive, unless the product page states a different estimate. Delivery time follows dispatch.
- We will only dispatch your order in one shipment. Please contact our customer service team if you require separate shipment. Extra charges will apply.
- Our return and warranty policy does not apply to international orders. All international sales are considered final, and we are unable to accept exchanges or returns for these orders.
- For your convenience and satisfaction, kindly report any delivery issues, including broken/damaged items, missing items or mis-delivery, within 24 hours. Your prompt communication allows us to address concerns promptly and enhance our service.
- The shipping fee is non-refundable in the event of a change of mind.
Shipping to New Zealand and the USA:
Shipping for small items to New Zealand and the USA is now available. At checkout, you’ll find the shipping options and rates for your destination.
International Duties & Tariffs (including US orders):
Due to recent changes in import regulations, orders shipped to the United States may be subject to additional tariffs, duties, or customs fees. These charges are determined by the destination country’s customs authority and are the responsibility of the recipient.
As a business, we’re unable to predict or control these fees, and they are not included in the product or shipping costs.
All international shipments may be subject to taxes, duties, and customs charges upon arrival. These are not included in our prices and are the buyer’s responsibility.
Delivery Information
- Our standard delivery service brings furniture to your front door only.
- Please ensure clear access to your front door, including checking doorways, corridors, and lifts for size compatibility. We’re happy to provide carton dimensions for reference.
Special Delivery Services
For select areas, we offer assistance with moving items indoors or upstairs at an additional charge. If you require this service, please provide:
✔ Your order number
✔ Photos and details of access challenges (e.g., staircases, narrow hallways)
Our team will review your request and provide a quote if the service is available in your area.
White Glove Delivery Service
For customers who’d like a more comprehensive service, we also offer White Glove Delivery in select areas. This includes:
✔ Bringing your furniture into the room of your choice
✔ Unpacking the item(s)
✔ Removal of all packaging materials
Delivery Rates
Delivery rates depend on your postcode, the size and fragility of the item, and the delivery service available. Check the rate at checkout where available. For furniture or bulky items, request an exact quote with your postcode and any access details before ordering.
1640, 2000, 2001, 2002, 2006, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2015, 2016, 2017, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026, 2027, 2028, 2029, 2030, 2031, 2031, 2032, 2033, 2034, 2035, 2036, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2047, 2048, 2049, 2050, 2060, 2061, 2062, 2063, 2064, 2065, 2065, 2066, 2067, 2067, 2068, 2069, 2070, 2071, 2072, 2073, 2074, 2075, 2076, 2077, 2085, 2086, 2087, 2088, 2089, 2089, 2090, 2092, 2093, 2094, 2095, 2096, 2097, 2097, 2099, 2100, 2101, 2102, 2102, 2110, 2111, 2112, 2113, 2114, 2115, 2116, 2117, 2118, 2119, 2120, 2121, 2122, 2125, 2127, 2127, 2128, 2129, 2130, 2131, 2132, 2133, 2134, 2135, 2136, 2137, 2138, 2138, 2140, 2141, 2142, 2143, 2144, 2145, 2146, 2147, 2148, 2150, 2151, 2152, 2153, 2154, 2155, 2160, 2161, 2162, 2163, 2164, 2164, 2165, 2166, 2167, 2168, 2170, 2171, 2171, 2172, 2173, 2174, 2175, 2176, 2177, 2178, 2179, 2190, 2191, 2192, 2193, 2194, 2195, 2195, 2196, 2197, 2198, 2199, 2200, 2200, 2203, 2204, 2205, 2206, 2207, 2208, 2209, 2210, 2210, 2211, 2212, 2213, 2214, 2216, 2216, 2217, 2218, 2219, 2220, 2221, 2222, 2223, 2224, 2225, 2226, 2227, 2228, 2229, 2229, 2230, 2230, 2231, 2232, 2232, 2233, 2234, 2555, 2556, 2557, 2557, 2558, 2559, 2560, 2564, 2565, 2565, 2566, 2567, 2570, 2747, 2747, 2748, 2749, 2750, 2753, 2756, 2759, 2760, 2761, 2762, 2763, 2765, 2766, 2767, 2767, 2768, 2769, 2770, 2079, 2080, 2084, 2103, 2104, 2105, 2105, 2106, 2107, 2107, 2108, 2108, 2126, 2156, 2157, 2158, 2158, 2159, 2508, 2563, 2745
3000, 3001, 3002, 3003, 3004, 3005, 3006, 3008, 3010, 3011, 3012, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3025, 3026, 3027, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3037, 3038, 3039, 3040, 3041, 3041, 3042, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3050, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3057, 3058, 3059, 3060, 3061, 3062, 3063, 3064, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3086, 3087, 3088, 3088, 3089, 3090, 3091, 3093, 3094, 3095, 3096, 3097, 3101, 3102, 3103, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3111, 3113, 3114, 3115, 3116, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3136, 3137, 3138, 3140, 3141, 3142, 3143, 3144, 3145, 3146, 3146, 3147, 3148, 3148, 3149, 3150, 3151, 3152, 3153, 3154, 3155, 3156, 3158, 3159, 3160, 3161, 3162, 3163, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3177, 3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3196, 3197, 3198, 3201, 3202, 3204, 3205, 3206, 3207, 3750, 3751, 3752, 3753, 3754, 3755, 3765, 3770, 3785, 3786, 3787, 3789, 3791, 3792, 3796, 3800, 3802, 3803, 3804, 3805, 3806, 3807, 3910, 3911, 3975, 3976, 3977, 3024, 3099, 3139, 3199, 3200, 3335, 3337, 3810
5000, 5006, 5007, 5008, 5009, 5010, 5011, 5011, 5012, 5013, 5014, 5015, 5016, 5017, 5018, 5019, 5020, 5021, 5022, 5023, 5024, 5025, 5031, 5032, 5033, 5034, 5035, 5037, 5038, 5039, 5040, 5041, 5042, 5043, 5044, 5045, 5046, 5047, 5048, 5049, 5050, 5051, 5052, 5061, 5062, 5063, 5064, 5065, 5066, 5067, 5068, 5069, 5070, 5072, 5073, 5074, 5075, 5081, 5082, 5083, 5084, 5085, 5086, 5087, 5088, 5090, 5092, 5093, 5094, 5095, 5096, 5097, 5098, 5106, 5107, 5108, 5109, 5111, 5111, 5112, 5113, 5113, 5115, 5116, 5117, 5118, 5120, 5121, 5127, 5158, 5159, 5160, 5161, 5162, 5163, 5164, 5165, 5166, 5167, 5168, 5169, 5950
IMPORTANT INFORMATION
You may be located outside our regular delivery area. Please contact our online team at info@bubulandhome.com.au with all your details and the online team will be more than happy to assist in obtaining a delivery quote.
Please note, we are unable to ship our items to PO Box or Parcel Locker locations. Please provide a valid street address to avoid potential delays to the shipping process. Please note our delivery partners are only able to deliver up to the ground floor entrance of the residence and will not be able to deliver to your room of choice.
Our standard delivery service is able to deliver your furniture piece to the ground floor closest to the front door. Our regular delivery partners will not proceed any further than that.
Please do ensure that there is easy access to your front door from their truck. This includes knowing all doorways, corridors and lifts will be able to accommodate the furniture in carton. We are happy to confirm carton sizes with you for you to measure up and ensure easy access for the driver. We will not be held responsible for any change of mind return costs should there be any errors resulting in being unable to deliver your piece.
For a limited number of areas, we are able to provide specialised delivery services to help you move things into the home and/or up staircases. This will be done at an extra charge and will be quoted on a case by case basis. To find out if you are eligible or to find out more, please enquire with our friendly customer service team so they can assist you with getting a quote. Have your order number ready so that we can see the items in your order. Our specialist delivery teams may request details and photos of all difficult access points and staircases to pre-plan their move so please also have those handy.
Please note, for deliveries to commercial addresses, our carriers will dispatch a business delivery team which will only deliver to the ground floor of a building. If you are a business and you require a delivery to your floor or to a specific location, please let us know.
Timing depends on the selected item and delivery location. In-stock items are typically dispatched within 2 business days; transit times vary by carrier, item size and destination. Pre-order furniture generally takes 8–12 weeks to arrive before dispatch, unless its product page gives a different estimate.
We’ll provide tracking when the carrier supplies it. For confirmation of availability or an exact delivery quote, contact our team with the item and your postcode.
From time to time, we will run out of stock and one or more products in your cart will go into backorder. Backorder items typically take 8–12 weeks to arrive; check the product's current estimate. In cases like this, we will wait until your whole order is put together for dispatching out. Our customer service team will make contact with you if this is the case. Should you request separate shipment for your order, please notify our friendly team members and we will do our best to accommodate you.
Please note that extra charges will apply for separate shipments
That's terrible! Please notify us within 24 hours of receiving your product.
Please take as many detailed pictures of the product, packaging and all the protective material that you can.
You can email this all to info@bubulandhome.com.au with the subject line: "Damaged Delivery - [YOUR INVOICE NUMBER]"
Please let our team know as soon as you are aware of the damage so we can quickly follow this up with our courier partners.
Please hold onto the damaged products until our courier partners finish their investigations.
- For your convenience and satisfaction, kindly report any delivery issues, including broken/damaged items, missing items or mis-delivery, within 24 hours. Your prompt communication allows us to address concerns promptly and enhance our service.
Yes, collection can be arranged. We’ll email the current pickup location and instructions once your order is ready; please book a collection time before travelling.
Bring help to load larger furniture into your vehicle. All items must be collected within 10 business days of the pickup notification; storage charges may apply after that period. If you need delivery instead, contact us for a freight quote.
Please be aware that our return and warranty policy does not apply to international orders. All international sales are considered final, and we are unable to accept exchanges or returns for these orders.
