MONDAY - FRIDAY | 9AM - 5PM
SATURDAY - SUNDAY | CLOSED

*Closed on public holidays
*By appointment only - book here.

You can contact our team via email at info@bubulandhome.com.au 
or by phone at +61 3 9553 8171

While we don't have a flagship showroom, we do have an office warehouse where you can visit.

Here, you can check out our stylish furniture pieces in person by appointment at 
Unit 1/27-29 Lexton Rd, Box Hill North VIC 3129, Australia

Yes. For those who reside too far from our warehouse or may not be able to travel. We are happy to accommodate you with a virtual viewing from our warehouse.

Simply book in a time from the calendar and leave in your message which platform you wish to conduct this viewing (ZOOM or FaceTime).

A confirmation email will be sent to you including a ZOOM link or you can expect a FaceTime call at your chosen time.

Book Virtual Viewing

Rest assured that we value your privacy and take necessary measures to protect your personal information.

You can find more details by reading our complete Privacy Policy.

By placing bespoke/custom made furniture orders, customers acknowledge and agree that Bubuland Home retains ownership of the designs and reserves the right to sell the same or modified designs.

You may be located outside our regular delivery area. Please contact our online team at info@bubulandhome.com.au with all your details and the online team will be more than happy to assist in obtaining a delivery quote.

Please note, we are unable to ship our items to PO Box or Parcel Locker locations. Please provide a valid street address to avoid potential delays to the shipping process. Please note our delivery partners are only able to deliver up to the ground floor entrance of the residence and will not be able to deliver to your room of choice. 

Delivery Information

Standard Delivery:

• We deliver to the ground floor, nearest to your front door.
• Our regular delivery partners cannot move items inside or upstairs.
• Please ensure clear access from the truck to your door, including doorways, corridors, and lifts. If unsure, we can provide carton dimensions for you to check.

Specialised Delivery (Limited Areas):

• Need help moving furniture inside or upstairs? We offer specialised delivery services in select areas for an additional charge.
• To check availability and pricing, contact our customer service team with your order number and details of any access challenges (photos may be required).

Commercial Deliveries:

• Business deliveries are to the ground floor only.
• If you need delivery to a specific floor or location, please let us know in advance.

Important:
We are not responsible for change-of-mind return costs if access issues prevent delivery.

Need assistance? Reach out to our team!

Delivery times vary based on your location, but we work with our partners to get your order to you as quickly as possible.

• In-stock items: Dispatched within 2 business days with a tracking number provided.
• Delivery time: Typically 4-10 business days, depending on your order size and location.
• Unavailable items: The estimated arrival date is listed on the product page. Please consider this when placing your order.

If there’s a delay, our team will keep you updated. You can track your order using the tracking number or contact us at info@bubulandhome.com.au for assistance.

From time to time, we will run out of stock and one or more products in your cart will go into backorder. Backorder items should take 6-10 weeks for arrival. In cases like this, we will wait until your whole order is put together for dispatching out. Our customer service team will make contact with you if this is the case. 

Should you request a separate shipment for your order, please notify our friendly team members and we will do our best to accommodate you.

Please note that extra charges will apply for separate shipments

You certainly can! If you are picking your order up from a store, please bring enough muscle with you to load your purchase into your vehicle as not all our team members will be able to assist. All items must be collected within 10 business days of receiving a pickup notification email.

If you are picking up your order from a warehouse, please contact us at info@bubuland.com.au to book in a time to collect from us and our staff will get in touch to assist you in finding the best time for you to come in.

Once you have placed a click & collect order with us, you will be sent a pickup notification via email with instructions for collection. This email should typically take between 4-12 hours depending on the stock levels and the time of day which you have placed your order. Our Victorian warehouse is located at:

Unit 1/27-29 Lexton Rd, Box Hill North VIC 3129, Australia

This location is operating from 9AM to 5PM, Monday to Friday.

Please ensure you book in a collection time so our team can make sure you are served promptly on your arrival.

Please note that failing to pick up your item within 10 business days will result in a storage charge which will accumulate over time. If you anticipate that you will have difficulty picking up within the allocated time (we understand that life can get hectic!), please consider using our shipping options to save yourselves the hassle.

To arrange shipping for your Click & Collect order, please contact the online team at info@bubulandhome.com.au and we will assist you in getting your item to you as soon as possible once shipping fees have been paid.  

That's terrible! Please notify us within 24 hours of receiving your product.

Please take as many detailed pictures of the product, packaging and all the protective material that you can. 

You can email this all to info@bubulandhome.com.au with the subject line: "Damaged Delivery - [YOUR INVOICE NUMBER]" 

Please let our team know as soon as you are aware of the damage so we can quickly follow this up with our courier partners.

Please hold onto the damaged products until our courier partners finish their investigations. 

• For your convenience and satisfaction, kindly report any delivery issues, including broken/damaged items, missing items or mis-delivery, within 24 hours. Your prompt communication allows us to address concerns promptly and enhance our service.

Lodge here and select the Damaged, Lost or Stolen During Delivery option for best results. Have your order number & the email used to purchase your order ready.

• Order number
• Your email used to purchase your order
• Photos of the damaged good(s). Please take photos of: the whole item including all sides, close ups of the damage, external packaging / box, the shipping labels.

In the event of lost / stolen:
• Tracking emails, a copy of police report, any security footage (if available)
• Any other relevant supporting documents/emails

We do not offer refunds, but we’re happy to accept returns for store credit within 30 days of receiving your product.

To be eligible for store credit:
✔ The item must be unused and in brand-new condition, with all original packaging intact.

Clearance Items: Products with prices ending in $0.99 are final sale and not eligible for returns or store credit.

Handcrafted Products: Variations in handcrafted items are normal and not considered defects. If purchasing multiple units, slight differences may occur.

Once we receive and inspect your return at our warehouse, we will issue store credit for the full product value. This credit will be valid for future purchases and processed promptly after inspection.

1. Log in to your account:

• 1. In the Email field, enter your email address, and then click Continue.
• 2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• 3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

We will process your store credit once the item arrives at our warehouse and is inspected by our team.

Should the warehouse team find that your product is not packaged in an "as new" condition, an 10% of the product price will be deducted from your refund.

Please be aware that our return and warranty policy does not apply to international orders. All international sales are considered final, and we are unable to accept exchanges or returns for these orders.

Return Eligibility:

• Items must be in brand-new condition, with all original packaging and packing materials intact.
• Clearance Items (prices ending in $0.99) are final sale and cannot be returned.

Return Process:

Once your request is reviewed and accepted, you can:
1. Use Our Shipping Service: We can arrange the return shipment for you. You will be invoiced for the shipping cost, which must be paid before pickup.
2. Use Your Own Courier: If you arrange your own shipping, please provide us with the tracking number and courier details.

Important: You are responsible for any damage that occurs during transit.

Store Credit Issuance:

• Once the item arrives at our warehouse and is inspected, we will issue store credit for the full product value.
• If the item is not returned in “as new” condition, a 10% restocking fee will be deducted from the store credit.

You can enter this link to submit a return request.

We take pride in offering the flexibility to customise certain pieces to your unique preferences.

However, please note that once a piece has been customised, including even minor modifications, it is considered a custom-made item.

Custom-made pieces are not eligible for returns or store credit, as they are crafted specifically to your specifications.We recommend reviewing your customisation choices carefully before confirming your order to ensure it aligns with your vision.

Our standard delivery service is able to deliver your furniture piece to your front door. Our regular courier partner will not be able to proceed any further than that.

Please do ensure that there is easy access to your front door from their truck. This includes knowing all doorways, corridors and lifts will be able to accommodate the furniture in carton. We are happy to confirm carton sizes with you for you to measure up and ensure easy access for the driver. If it becomes necessary to return the items due to your own errors or missed measurements, this will constitute as a change of mind refund and the appropriate return fees will apply.

We will not be held responsible for any change of mind return costs should there be any errors resulting in being unable to deliver your piece.

For a limited number of areas, we are able to provide specialised delivery services to help you move things into the home and/or up staircases. This will be done at an extra charge and will be quoted on a case by case basis. To find out if you are eligible or to find out more, please enquire with our friendly customer service team so they can assist you with getting a quote. Have your order number ready so that we can see the items in your order. Our specialist delivery teams may request details and photos of all difficult access points and staircases to pre-plan their move so please also have those handy. 

Once the item arrives at our warehouse and is inspected, we will issue store credit for the product value.

Our return and warranty policy does not apply to international orders. All international sales are considered final, and we are unable to accept exchanges or returns for these orders.

Kindly note that cancellations for pre-order items, post-material purchase, will entail an administration fee of 20% of the full price. Any incurred charges will be deducted from the refund amount. These terms are applicable to all purchases and are subject to review prior to checkout.

The shipping fee is non-refundable in the event of a change of mind.

We have a warranty period of up to 10 years for Bubuland Home products only.

There are exceptions to what our warranty policies will cover. These things can include, but may not be limited to:

• Normal wear and tear, including pilling, fading, loss or deterioration (of the whole product or its components)
• Damage caused by improper use, cleaning, negligence, treatment, transportation, storage of the products or otherwise caused by your acts and / or omissions
• Damaged caused through any modifications, alterations, improper assembly, tampering or products used in an abnormal manner and not for the products intended purposes
• Damage caused by exposing the products to the sun, extreme heat or cold, or chemicals / agents that are known to damage the finish of the product
• Damages caused by Act of God
• Defects in products that are sold “As Is” which were brought to your attention on purchase
• Products that are sold at clearance prices (ending in $0.99)
• Products used in commercial settings
  

All warranty claims will be determined by Bubuland Home as to whether it will: replace/repair/refund for the product. We reserve the right to examine the product to make this determination.

• We have a warranty period of up to 10 years for our products. Our detailed warranty coverage is outlined below:
  
  Sofas & Armchairs Warranty
  Frame & Structure: 10 Years
  Upholstery: 2 Years
  Cushioning: 2 Years
  Springs: 2 Years
  
  Seating Warranty
  Frame & Structure: 2 Years
  Upholstery: 2 Years
  Cushioning: 2 Years 
  
  Tables Warranty
  General Warranty: 2 Years
  
  Homewares
  General Warranty: 1 Year
  
  Glass/Stone/Marble
  Products/Components made using these materials are not covered under warranty.
  
  Solid Timber/Marble Disclaimer
  Product images are for illustration purposes only and may differ from the actual product.
• You should expect colour, grain and other natural imperfections and variations on natural timber/marble pieces, which is what gives them a unique charm. These will not be considered damaged pieces.
• It is not possible to request a certain colour as all pieces come in their own individual colour and finish. No two pieces will ever be the same.
• With solid timber/marble pieces, we can never guarantee 100% that split/cracks will not occur.
  

Partner Brands
Bubuland Home carries several partner brand products including furniture and homewares.

All products under our partner brands are covered by a 1 Year warranty.

All warranty claims will be determined by Bubuland Home as to whether it will: replace/repair/refund for the product. We reserve the right to examine the product to make this determination.

To initiate a warranty claim, please send us an email with subject line "Warranty Claim - [YOUR INVOICE NUMBER]" 

• Please tell us in your email what the issue is. 
• Please send us as much information as possible. 
• Send us as many images as possible. 

Our claims team will assess the details and we will get back to you with an outcome. Please notify us of a warranty claim as fast as possible

Our return and warranty policy does not apply to international orders. All international sales are considered final, and we are unable to accept exchanges or returns for these orders.

For all further enquiries about online purchases, orders and delivery, please contact our team via email at info@bubulandhome.com.au or by phone at (03) 8821 9589.