MONDAY - FRIDAY | 9AM - 5PM
SATURDAY - SUNDAY | CLOSED

*Closed on public holidays
*By appointment only - book here.

You can contact our team via email at info@bubulandhome.com.au 
or by phone at (03) 8821 9589.

While we don't have a flagship showroom, we do have an office warehouse where you can visit.

Here, you can check out our stylish furniture pieces in person by appointment at 
Unit 11/21 Barry St, Bayswater VIC 3153, Australia

Yes. For those who reside too far from our warehouse or may not be able to travel. We are happy to accommodate you with a virtual viewing from our warehouse.

Simply book in a time from the calendar and leave in your message which platform you wish to conduct this viewing (ZOOM or FaceTime).

A confirmation email will be sent to you including a ZOOM link or you can expect a FaceTime call at your chosen time.

Book Virtual Viewing

Rest assured that we value your privacy and take necessary measures to protect your personal information.

You can find more details by reading our complete Privacy Policy.

By placing bespoke/custom made furniture orders, customers acknowledge and agree that Bubuland Home retains ownership of the designs and reserves the right to sell the same or modified designs.

You may be located outside our regular delivery area. Please contact our online team at info@bubulandhome.com.au with all your details and the online team will be more than happy to assist in obtaining a delivery quote.

Please note, we are unable to ship our items to PO Box or Parcel Locker locations. Please provide a valid street address to avoid potential delays to the shipping process. Please note our delivery partners are only able to deliver up to the ground floor entrance of the residence and will not be able to deliver to your room of choice. 

Our standard delivery service is able to deliver your furniture piece to the ground floor closest to the front door. Our regular delivery partners will not proceed any further than that.

Please do ensure that there is easy access to your front door from their truck. This includes knowing all doorways, corridors and lifts will be able to accommodate the furniture in carton. We are happy to confirm carton sizes with you for you to measure up and ensure easy access for the driver. We will not be held responsible for any change of mind return costs should there be any errors resulting in being unable to deliver your piece.

For a limited number of areas, we are able to provide specialised delivery services to help you move things into the home and/or up staircases. This will be done at an extra charge and will be quoted on a case by case basis. To find out if you are eligible or to find out more, please enquire with our friendly customer service team so they can assist you with getting a quote. Have your order number ready so that we can see the items in your order. Our specialist delivery teams may request details and photos of all difficult access points and staircases to pre-plan their move so please also have those handy.

Please note, for deliveries to commercial addresses, our carriers will dispatch a business delivery team which will only deliver to the ground floor of a building. If you are a business and you require a delivery to your floor or to a specific location, please let us know. 

Delivery times will vary depending on your location. We work with our delivery partners to ensure you receive your items as quick as possible.

We guarantee a dispatch time of 2 business days if an item is in stock in our warehouse and you will be sent a tracking number with which you can keep track of your shipment. We use different delivery partners depending on the size and items in your order. You will typically receive your items within 4-10 business days.

Should there be a delay in your delivery, the online store team at Bubuland Home will update you with any details. Otherwise, to check up on the status of your delivery, please use the tracking number provided or you contact us at info@bubulandhome.com.au

Not all items will be available for immediate delivery.

Unavailable items will have an ETA below the price of the product on their online product page, this date is when we expect the item to arrive in our Victorian warehouse. If you place an order for unavailable items, please take this date into account in addition to our dispatch and delivery times stated. 

From time to time, we will run out of stock and one or more products in your cart will go into backorder. Backorder items should take 6-10 weeks for arrival. In cases like this, we will wait until your whole order is put together for dispatching out. Our customer service team will make contact with you if this is the case. 

Should you request a separate shipment for your order, please notify our friendly team members and we will do our best to accommodate you.

Please note that extra charges will apply for separate shipments

You certainly can! If you are picking your order up from a store, please bring enough muscle with you to load your purchase into your vehicle as not all our team members will be able to assist. All items must be collected within 10 business days of receiving a pickup notification email.

If you are picking up your order from a warehouse, please contact us at info@bubuland.com.au to book in a time to collect from us and our staff will get in touch to assist you in finding the best time for you to come in.

Once you have placed a click & collect order with us, you will be sent a pickup notification via email with instructions for collection. This email should typically take between 4-12 hours depending on the stock levels and the time of day which you have placed your order. Our Victorian warehouse is located at:

11/21 Barry St, Bayswater VIC 3153

This location is operating from 9AM to 5PM, Monday to Friday.

Please ensure you book in a collection time so our team can make sure you are served promptly on your arrival.

Please note that failing to pick up your item within 10 business days will result in a storage charge which will accumulate over time. If you anticipate that you will have difficulty picking up within the allocated time (we understand that life can get hectic!), please consider using our shipping options to save yourselves the hassle.

To arrange shipping for your Click & Collect order, please contact the online team at info@bubulandhome.com.au and we will assist you in getting your item to you as soon as possible once shipping fees have been paid.  

That's terrible! Please notify us within 24 hours of receiving your product.

Please take as many detailed pictures of the product, packaging and all the protective material that you can. 

You can email this all to info@bubulandhome.com.au with the subject line: "Damaged Delivery - [YOUR INVOICE NUMBER]" 

Please let our team know as soon as you are aware of the damage so we can quickly follow this up with our courier partners.

Please hold onto the damaged products until our courier partners finish their investigations. 

• For your convenience and satisfaction, kindly report any delivery issues, including broken/damaged items, missing items or mis-delivery, within 24 hours. Your prompt communication allows us to address concerns promptly and enhance our service.

Lodge here and select the Damaged, Lost or Stolen During Delivery option for best results. Have your order number & the email used to purchase your order ready.

• Order number
• Your email used to purchase your order
• Photos of the damaged good(s). Please take photos of: the whole item including all sides, close ups of the damage, external packaging / box, the shipping labels.

In the event of lost / stolen:
• Tracking emails, a copy of police report, any security footage (if available)
• Any other relevant supporting documents/emails

Sure thing! We are happy to receive back our items for any reason within 21 days of receiving your product. Please make sure that the product is in brand new condition with all packaging intact to be eligible for the refund.

We do have select products that are on clearance and product prices for all clearance items end in $0.99. Clearance products are sold as is and we do not allow for change of mind refunds for these products.

We will process your refund once the item arrives at our warehouse and is inspected by our team. There will be an administration and restocking charge for 20% of the full product price. The refund amount after deducting this cost should take several business days to be added back into your payment method.

In addition, any conditional discounts you may have had applied to your order will be rechecked and recalculated and your refund amount will be adjusted accordingly.

Special handcrafted products have variances within the same product range. Please be aware before purchasing multiple units as they will not be identical and we will still charge the restocking fee as it is not a valid reason for full refund.

Should the warehouse team find that your product is not packaged in an "as new" condition, an extra 10% of the product price will be deducted from your refund.

To request a refund, please send us an email with subject line "Request for refund - [YOUR INVOICE NUMBER]" 

Please tell us in your email what the issue is and why you are requesting a refund. 

Please kindly note that we can only process refunds with a proof of purchase and all goods in brand new condition, with packaging and packing materials intact.

Once the team has reviewed and accepted your refund request, you will be contacted with the option of letting us organize the return shipping, or organizing your own transportation back to us.

If we are organising the shipment for you, you will be invoiced for the shipping costs back to our warehouse, this payment must be made before we can proceed to pick up your item.

Please note that you will be liable for any damage that may occur in transit. Let us know when you are planning to bring the item back to our warehouse. If you have organised for your own courier, please let us know the tracking number and company.

We will process your refund once the item arrives at our warehouse and is inspected by our team. There will be an administration and restocking charge for 20% of the full product price. The refund amount after deducting this cost should take several business days to be added back into your payment method.

Should the warehouse team find that your product is not packaged in an "as new" condition, an extra 10% of the product price will be deducted from your refund.

We have more specific rules regarding our custom made goods. These can be viewed in the section below.

A non-refundable portion of 55% of the purchase price will be deducted for any custom order as these are made to order. We will only be refunding from the remaining 45% of your purchase price of the custom made item. This is applied from the initial order (not from the point of receiving the product) as the materials are paid for after your upfront payment and is therefore, non-refundable.

The same returns procedures still apply where you can make your own arrangements to ship the product back to us or we can invoice you to assist you with our own pick up service. Please note, you will be responsible for ensuring your products are packaged as new and you are liable for any damage occurring in transit (including using our pick up service)

Should the warehouse team find that your custom product is not packaged in an "as new" condition, an extra 10% of the product price will be deducted from your refund as a penalty for repackaging.

Our standard delivery service is able to deliver your furniture piece to your front door. Our regular courier partner will not be able to proceed any further than that.

Please do ensure that there is easy access to your front door from their truck. This includes knowing all doorways, corridors and lifts will be able to accommodate the furniture in carton. We are happy to confirm carton sizes with you for you to measure up and ensure easy access for the driver. If it becomes necessary to return the items due to your own errors or missed measurements, this will constitute as a change of mind refund and the appropriate return fees will apply.

We will not be held responsible for any change of mind return costs should there be any errors resulting in being unable to deliver your piece.

For a limited number of areas, we are able to provide specialised delivery services to help you move things into the home and/or up staircases. This will be done at an extra charge and will be quoted on a case by case basis. To find out if you are eligible or to find out more, please enquire with our friendly customer service team so they can assist you with getting a quote. Have your order number ready so that we can see the items in your order. Our specialist delivery teams may request details and photos of all difficult access points and staircases to pre-plan their move so please also have those handy. 

We will process your refund once the item arrives at our warehouse and is inspected by our team. There will be an administration and restocking charge for 20% of the full product price. The refund amount after deducting this cost should take several business days to be added back into your payment method.

Should the warehouse team find that your product is not packaged in an "as new" condition, an extra 10% of the product price will be deducted from your refund.

Our return and warranty policy does not apply to international orders. All international sales are considered final, and we are unable to accept exchanges or returns for these orders.

Kindly note that cancellations for pre-order items, post-material purchase, will entail an administration fee of 20% of the full price. Any incurred charges will be deducted from the refund amount. These terms are applicable to all purchases and are subject to review prior to checkout.

We have a warranty period of up to 10 years for Bubuland Home products only.

There are exceptions to what our warranty policies will cover. These things can include, but may not be limited to:

• Normal wear and tear, including pilling, fading, loss or deterioration (of the whole product or its components)
• Damage caused by improper use, cleaning, negligence, treatment, transportation, storage of the products or otherwise caused by your acts and / or omissions
• Damaged caused through any modifications, alterations, improper assembly, tampering or products used in an abnormal manner and not for the products intended purposes
• Damage caused by exposing the products to the sun, extreme heat or cold, or chemicals / agents that are known to damage the finish of the product
• Damages caused by Act of God
• Defects in products that are sold “As Is” which were brought to your attention on purchase
• Products that are sold at clearance prices (ending in $0.99)
• Products used in commercial settings
  

All warranty claims will be determined by Bubuland Home as to whether it will: replace/repair/refund for the product. We reserve the right to examine the product to make this determination.

• We have a warranty period of up to 10 years for our products. Our detailed warranty coverage is outlined below:
  
  Sofas & Armchairs Warranty
  Frame & Structure: 10 Years
  Upholstery: 2 Years
  Cushioning: 2 Years
  Springs: 2 Years
  
  Seating Warranty
  Frame & Structure: 2 Years
  Upholstery: 2 Years
  Cushioning: 2 Years 
  
  Tables Warranty
  General Warranty: 2 Years
  
  Homewares
  General Warranty: 1 Year
  
  Glass/Stone/Marble
  Products/Components made using these materials are not covered under warranty.
  
  Solid Timber/Marble Disclaimer
  Product images are for illustration purposes only and may differ from the actual product.
• You should expect colour, grain and other natural imperfections and variations on natural timber/marble pieces, which is what gives them a unique charm. These will not be considered damaged pieces.
• It is not possible to request a certain colour as all pieces come in their own individual colour and finish. No two pieces will ever be the same.
• With solid timber/marble pieces, we can never guarantee 100% that split/cracks will not occur.
  

Partner Brands
Bubuland Home carries several partner brand products including furniture and homewares.

All products under our partner brands are covered by a 1 Year warranty.

All warranty claims will be determined by Bubuland Home as to whether it will: replace/repair/refund for the product. We reserve the right to examine the product to make this determination.

To initiate a warranty claim, please send us an email with subject line "Warranty Claim - [YOUR INVOICE NUMBER]" 

• Please tell us in your email what the issue is. 
• Please send us as much information as possible. 
• Send us as many images as possible. 

Our claims team will assess the details and we will get back to you with an outcome. Please notify us of a warranty claim as fast as possible

Our return and warranty policy does not apply to international orders. All international sales are considered final, and we are unable to accept exchanges or returns for these orders.

The Bubuland HomeClub is our way of thanking and giving back to our community and for our community members to be inspired by one another.

Click the link below to create your account with us.

Create an Account

You earn one StylePoint for every $1 spent while you are logged in using your HomeClub Account. Please ensure you are logged in to your account while shopping with us or your shopping won't be logged for points!

You can redeem your points through the action button in the lower left of your screen. Please select the amount of points and level of reward you wish to redeem and your reward will be emailed to your shortly.

We recommend only keeping one account active when shopping with us. StylePoints cannot be transferred or merged between accounts.

We thank you for supporting us up till this point. But as this is a new program for us, all members will start from the beginning to accumulate points.

As there is a different pricing structure for Trade Customers, your trade account will not be a part of the HomeClub Rewards system. 

However, everyone is free to open a personal HomeClub Account to start earning points!

For all further enquiries about online purchases, orders and delivery, please contact our team via email at info@bubulandhome.com.au or by phone at (03) 8821 9589.