Cloud Ottoman - Dove Grey Boucle
Cloud Ottoman - Dove Grey Boucle
Box Hill North Outlet (Victoria)
27-29 Lexton Road
Unit 1
Box Hill North VIC 3129
Australia
HOMEWARES
- FREE shipping for orders over $150 Australia wide T&C's apply
- $10 Flat rate shipping to select areas
- If your suburb is out of our usual delivery boundaries, our shipping calculator will automtically calculate the cost of shipping to you.
FURNITURE
- $60 flat rate shipping to select metro areas
- If your suburb is out of our usual delivery boundaries, our shipping calculator will automtically calculate the cost of shipping to you.
- For Compressed Sofas, we offer FREE Delivery to Metro Sydney, Melbourne, Adelaide and Brisbane*
To see if you are within our regular shipping areas, please refer to the list here.
DISPATCH OF PRODUCTS
- In-stock items will normally be dispatched within 2 business days of your order being placed.
- Pre-order items will be dispatched within 6-10 weeks of your order being placed.
- In case of orders with 1 or more backorder items, your order will be dispatched as a whole order when all items are ready to ship.
There you can also view a more comprehensive page of our shipping policy.
If there is no shipping rate available to you at checkout, please contact us for a custom shipping quotation.
CARE
- Fabric Care: Vacuum gently and spot clean spills. Seek professional upholstery cleaning for deeper care.
- Stone Care: Wipe clean with a damp cloth. Use stone-specific cleaner for tough stains.
- Ceramic Care: Wipe with mild soapy solution. Avoid abrasive cleaners.
- Wood Care: Dust with soft cloth, clean spills with damp cloth.
- Glass Care: Use glass cleaner and lint-free cloth for cleaning.
- Brass Care: Wipe gently, use brass cleaner for tarnish.
Please refer to our in-depth care and maintenance.
WARRANTY - Furniture
Sofas & Armchairs - Frames & Structure: 10 years
Other parts: 2 Years - Homewares
General Warranty 1 Year
NO STRESS RETURN PROCESS
Products are eligible for a 21 day change of mind return except:
- Clearance products (price ending in $0.99)
- Cosmetic flaws made known to you before purchase
Please refer to our in-depth warranty & returns policy here
DAMAGED/BROKEN/LOST PRODUCTS
We’ve partnered with NTI Shipping & Delivery Insurance to protect your goods whilst being delivered to you.
Backed by Australia’s largest transport and logistics specialist, NTI Shipping & Delivery Insurance lets you feel safe in the knowledge that if something goes wrong, we’ve got you covered!
We’ve got your purchased goods covered for accidental damage, loss or theft – whether it’s carried by road, rail, boat or air. Your purchase is protected for full replacement cost, including shipping costs. Learn more.