Sure thing! We are happy to receive back our items for any reason within 21 days of receiving your product. Please make sure that the product is in brand new condition with all packaging intact to be eligible for the refund.

We do have select products that are on clearance and product prices for all clearance items end in $0.99. Clearance products are sold as is and we do not allow for change of mind refunds for these products.

We will process your refund once the item arrives at our warehouse and is inspected by our team. There will be an administration and restocking charge for 20% of the full product price. The refund amount after deducting this cost should take several business days to be added back into your payment method.

In addition, any conditional discounts you may have had applied to your order will be rechecked and recalculated and your refund amount will be adjusted accordingly.

Special handcrafted products have variances within the same product range. Please be aware before purchasing multiple units as they will not be identical and we will still charge the restocking fee as it is not a valid reason for full refund.

Should the warehouse team find that your product is not packaged in an "as new" condition, an extra 10% of the product price will be deducted from your refund.

To request a refund, please send us an email with subject line "Request for refund - [YOUR INVOICE NUMBER]" 

Please tell us in your email what the issue is and why you are requesting a refund. 

Please kindly note that we can only process refunds with a proof of purchase and all goods in brand new condition, with packaging and packing materials intact.

Once the team has reviewed and accepted your refund request, you will be contacted with the option of letting us organize the return shipping, or organizing your own transportation back to us.

If we are organising the shipment for you, you will be invoiced for the shipping costs back to our warehouse, this payment must be made before we can proceed to pick up your item.

Please note that you will be liable for any damage that may occur in transit. Let us know when you are planning to bring the item back to our warehouse. If you have organised for your own courier, please let us know the tracking number and company.

We will process your refund once the item arrives at our warehouse and is inspected by our team. There will be an administration and restocking charge for 20% of the full product price. The refund amount after deducting this cost should take several business days to be added back into your payment method.

Should the warehouse team find that your product is not packaged in an "as new" condition, an extra 10% of the product price will be deducted from your refund.

We have more specific rules regarding our custom made goods. These can be viewed in the section below.

1. Log in to your account:

• 1. In the Email field, enter your email address, and then click Continue.
• 2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• 3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

We will process your refund once the item arrives at our warehouse and is inspected by our team. There will be an administration and restocking charge for 20% of the full product price. The refund amount after deducting this cost should take several business days to be added back into your payment method.

Should the warehouse team find that your product is not packaged in an "as new" condition, an extra 10% of the product price will be deducted from your refund.

Please be aware that our return and warranty policy does not apply to international orders. All international sales are considered final, and we are unable to accept exchanges or returns for these orders.

You can enter this link to submit a return request.

We take pride in offering the flexibility to customise certain pieces to your unique preferences.

However, please note that once a piece has been customised, including even minor modifications, it is considered a custom-made item.

Custom-made pieces are not eligible for returns or refunds, as they are crafted specifically to your specifications. We recommend reviewing your customization choices carefully before confirming your order to ensure it aligns with your vision.

We will only process your refund once we the item arrives at our warehouse and is inspected by our team. There will be an administration and restocking charge for 20% of the full product price. The refund amount after deducting this cost should take several business days to be added back into your payment method.

An extra 10% penalty will apply for any items not in original packaging.