Return and Refund Policy
Welcome to Bubuland Home, where your satisfaction is our utmost priority. We understand that circumstances may lead to the need for returns or refunds, and we're here to make that process as clear and straightforward as possible.
At Bubuland Home, we offer a 21-day return policy within 21 days of receiving your product. If, for any reason, you're not completely satisfied with your purchase within this period, we're happy to assist you.
Initiating a return is easy. Simply reach out to our dedicated customer service team within 21 days of receiving your item. It's important to note that a 20% restocking fee will be applied to all returned items to cover processing and handling.
To be eligible for a refund, returned items must be in pristine condition, including all original packaging. Please keep in mind that clearance items and display items are not eligible for return.
You can enter this link to submit a return request.
Disclaimer: The product photos are captured under varied lighting conditions and are intended for illustrative purposes only. We do not assure that the colours or textures precisely align with your expectations. To ensure satisfaction, we offer sample swatches available for your review before making a purchase. Kindly note that this is not a valid reason for returns.
We are happy to receive back our items for any reason within 21 days of receiving your product. Please make sure that the product is in brand new condition with all packaging intact to be eligible for the refund.
We do have select products that are on clearance and product prices for all clearance items end in $0.99. Clearance products are sold as is and we do not allow for change of mind refunds for these products.
We will process your refund once the item arrives at our warehouse and is inspected by our team. There will be an administration and restocking charge for 20% of the full product price. The refund amount after deducting this cost should take several business days to be added back into your payment method.
In addition, any conditional discounts you may have had applied to your order will be rechecked and recalculated and your refund amount will be adjusted accordingly.
Special handcrafted products have variances within the same product range. Please be aware before purchasing multiple units as they will not be identical and we will still charge the restocking fee as it is not a valid reason for full refund.
Should the warehouse team find that your product is not packaged in an "as new" condition, an extra 10% of the product price will be deducted from your refund.
Change Order or Cancellation
Should you need to make changes or cancel your order, please get in touch with us before your shipment is processed to avoid additional charges.
To cover processing and handling costs, we apply a 20% restocking fee to all returned items.
Pricing and Price Reductions/Corrections
We reserve the right to adjust product prices as needed and promptly correct any pricing errors.
An order is considered accepted when you receive an email order confirmation. However, receipt of an order confirmation indicates receipt, not acceptance, and we reserve the right to accept or decline orders at our discretion. Billing occurs only if your order is accepted.
Once items leave our facilities, we cannot be held responsible for delays.
Other Important Return Information
Our standard delivery service is able to deliver your furniture piece to your front door. Our regular courier partner will not be able to proceed any further than that.
Please do ensure that there is easy access to your front door from their truck. This includes knowing all doorways, corridors and lifts will be able to accommodate the furniture in carton. We are happy to confirm carton sizes with you for you to measure up and ensure easy access for the driver. If it becomes necessary to return the items due to your own errors or missed measurements, this will constitute as a change of mind refund and the appropriate return fees will apply.
We will not be held responsible for any change of mind return costs should there be any errors resulting in being unable to deliver your piece.
For a limited number of areas, we are able to provide specialised delivery services to help you move things into the home and/or up staircases. This will be done at an extra charge and will be quoted on a case by case basis. To find out if you are eligible or to find out more, please enquire with our friendly customer service team so they can assist you with getting a quote. Have your order number ready so that we can see the items in your order. Our specialist delivery teams may request details and photos of all difficult access points and staircases to pre-plan their move so please also have those handy.
Last Updated: 13 September 2023