Peace of Mind

Returns & Warranty

Bubuland Home will provide you with a secure shopping experience and peace of mind for you. backed up by our strong commitment to our quality and service.

21 Days Eady Returns for Change of Mind

Return and Refund Policy

Welcome to Bubuland Home, where your satisfaction is our utmost priority. We understand that circumstances may lead to the need for returns or refunds, and we're here to make that process as clear and straightforward as possible.

  • 21-Day Return Policy

At Bubuland Home, we offer a 21-day return policy within 21 days of receiving your product. If, for any reason, you're not completely satisfied with your purchase within this period, we're happy to assist you.

  • The Return

Initiating a return is easy. Simply reach out to our dedicated customer service team within 21 days of receiving your item. It's important to note that a 20% restocking fee will be applied to all returned items to cover processing and handling.

To be eligible for a refund, returned items must be in pristine condition, including all original packaging. Please keep in mind that clearance items and display items are not eligible for return.

You can enter this link to submit a return request.

Disclaimer: The product photos are captured under varied lighting conditions and are intended for illustrative purposes only. We do not assure that the colours or textures precisely align with your expectations. To ensure satisfaction, we offer sample swatches available for your review before making a purchase. Kindly note that this is not a valid reason for returns.

  • The Refund

We are happy to receive back our items for any reason within 21 days of receiving your product. Please make sure that the product is in brand new condition with all packaging intact to be eligible for the refund.

We do have select products that are on clearance and product prices for all clearance items end in $0.99. Clearance products are sold as is and we do not allow for change of mind refunds for these products.

We will process your refund once the item arrives at our warehouse and is inspected by our team. There will be an administration and restocking charge for 20% of the full product price. The refund amount after deducting this cost should take several business days to be added back into your payment method.

In addition, any conditional discounts you may have had applied to your order will be rechecked and recalculated and your refund amount will be adjusted accordingly.

Special handcrafted products have variances within the same product range. Please be aware before purchasing multiple units as they will not be identical and we will still charge the restocking fee as it is not a valid reason for full refund.

Should the warehouse team find that your product is not packaged in an "as new" condition, an extra 10% of the product price will be deducted from your refund.

Kindly note that cancellations for pre-order items, post-material purchase, will entail an administration fee of 20% of the full price. Any incurred charges will be deducted from the refund amount. These terms are applicable to all purchases and are subject to review prior to checkout.

  • Change Order or Cancellation

Should you need to make changes or cancel your order, please get in touch with us before your shipment is processed to avoid additional charges.

  • Restocking Fees

To cover processing and handling costs, we apply a 20% restocking fee to all returned items.

  • Pricing and Price Reductions/Corrections

We reserve the right to adjust product prices as needed and promptly correct any pricing errors.

  • Order Acceptance/Confirmation

An order is considered accepted when you receive an email order confirmation. However, receipt of an order confirmation indicates receipt, not acceptance, and we reserve the right to accept or decline orders at our discretion. Billing occurs only if your order is accepted.

  • Delivery

Once items leave our facilities, we cannot be held responsible for delays.

  • Other Important Return Information

Our standard delivery service is able to deliver your furniture piece to your front door. Our regular courier partner will not be able to proceed any further than that.

Please do ensure that there is easy access to your front door from their truck. This includes knowing all doorways, corridors and lifts will be able to accommodate the furniture in carton. We are happy to confirm carton sizes with you for you to measure up and ensure easy access for the driver. If it becomes necessary to return the items due to your own errors or missed measurements, this will constitute as a change of mind refund and the appropriate return fees will apply.


We will not be held responsible for any change of mind return costs should there be any errors resulting in being unable to deliver your piece.

For a limited number of areas, we are able to provide specialised delivery services to help you move things into the home and/or up staircases. This will be done at an extra charge and will be quoted on a case by case basis. To find out if you are eligible or to find out more, please enquire with our friendly customer service team so they can assist you with getting a quote. Have your order number ready so that we can see the items in your order. Our specialist delivery teams may request details and photos of all difficult access points and staircases to pre-plan their move so please also have those handy.

Last Updated: 13 September 2023

Change of mind? No worries.

Sure thing! We are happy to receive back our items for any reason within 21 days of receiving your product. Please make sure that the product is in brand new condition with all packaging intact to be eligible for the refund.

We do have select products that are on clearance and product prices for all clearance items end in $0.99. Clearance products are sold as is and we do not allow for change of mind refunds for these products.

We will process your refund once the item arrives at our warehouse and is inspected by our team. There will be an administration and restocking charge for 20% of the full product price. The refund amount after deducting this cost should take several business days to be added back into your payment method.

In addition, any conditional discounts you may have had applied to your order will be rechecked and recalculated and your refund amount will be adjusted accordingly.

Special handcrafted products have variances within the same product range. Please be aware before purchasing multiple units as they will not be identical and we will still charge the restocking fee as it is not a valid reason for full refund.

Should the warehouse team find that your product is not packaged in an "as new" condition, an extra 10% of the product price will be deducted from your refund.

To request a refund, please send us an email with subject line "Request for refund - [YOUR INVOICE NUMBER]" 

Please tell us in your email what the issue is and why you are requesting a refund. 

Please kindly note that we can only process refunds with a proof of purchase and all goods in brand new condition, with packaging and packing materials intact.

Once the team has reviewed and accepted your refund request, you will be contacted with the option of letting us organize the return shipping, or organizing your own transportation back to us.

If we are organising the shipment for you, you will be invoiced for the shipping costs back to our warehouse, this payment must be made before we can proceed to pick up your item.


Please note that you will be liable for any damage that may occur in transit. Let us know when you are planning to bring the item back to our warehouse. If you have organised for your own courier, please let us know the tracking number and company.

We will process your refund once the item arrives at our warehouse and is inspected by our team. There will be an administration and restocking charge for 20% of the full product price. The refund amount after deducting this cost should take several business days to be added back into your payment method.

Should the warehouse team find that your product is not packaged in an "as new" condition, an extra 10% of the product price will be deducted from your refund.

We have more specific rules regarding our custom made goods. These can be viewed in the section below.

1. Log in to your account:

  • 1. In the Email field, enter your email address, and then click Continue.
  • 2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  • 3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

We will process your refund once the item arrives at our warehouse and is inspected by our team. There will be an administration and restocking charge for 20% of the full product price. The refund amount after deducting this cost should take several business days to be added back into your payment method.

Should the warehouse team find that your product is not packaged in an "as new" condition, an extra 10% of the product price will be deducted from your refund.

Please be aware that our return and warranty policy does not apply to international orders. All international sales are considered final, and we are unable to accept exchanges or returns for these orders.

You can enter this link to submit a return request.

We take pride in offering the flexibility to customise certain pieces to your unique preferences.

However, please note that once a piece has been customised, including even minor modifications, it is considered a custom-made item.

Custom-made pieces are not eligible for returns or refunds, as they are crafted specifically to your specifications. We recommend reviewing your customization choices carefully before confirming your order to ensure it aligns with your vision.

We will only process your refund once we the item arrives at our warehouse and is inspected by our team. There will be an administration and restocking charge for 20% of the full product price. The refund amount after deducting this cost should take several business days to be added back into your payment method.

An extra 10% penalty will apply for any items not in original packaging.