Peace of Mind
Returns & Warranty
Bubuland Home will provide you with a secure shopping experience and peace of mind for you. backed up by our strong commitment to our quality and service.
Return and Refund Policy
Welcome to Bubuland Home, where your satisfaction is our utmost priority. We understand that circumstances may lead to the need for returns or refunds, and we're here to make that process as clear and straightforward as possible.
Updated Return Policy
At Bubuland Home, we want you to shop with confidence. Please review our updated return and exchange guidelines:
For purchases from 23rd November 2024 onward:
- Items can be exchanged for the same value or returned for a full store credit within 30 days of purchase, no questions asked.
- Customers are responsible for return shipping costs and any damages incurred during transit.
- Store credit will be issued after the returned items are received and inspected, with a confirmation email sent promptly.
For purchases made between 1st - 22nd November 2024:
- Customers can choose between:
We strive to make the return process as seamless as possible. Should you have any questions or need assistance, our team is here to help.
30-Day Return Policy
At Bubuland Home, we offer a 30-day return policy. If, for any reason, you're not completely satisfied with your purchase within this period, we're happy to assist you.
The Return
Initiating a return is easy. Simply reach out to our dedicated customer service team within 30 days of receiving your item.
To be eligible for a return, items must be in pristine condition, including all original packaging. Please note that clearance and display items are not eligible for return.
To submit a return request, you can use this link.
Disclaimer: Product photos are taken under varied lighting conditions and are intended for illustrative purposes only. We cannot guarantee that the colours or textures will match your expectations exactly. To ensure satisfaction, we offer sample swatches for review before purchase. Please note that this is not a valid reason for returns.
The Refund
For items returned in pristine condition, store credit will be issued once the item is received and inspected by our team. A confirmation email will be sent promptly.
- Clearance Items: Clearance products (prices ending in $0.99) are sold as-is and are not eligible for change-of-mind returns.
- Special Handcrafted Products: Please note that handcrafted items may have variations within the same product range. These variations are not valid reasons for returns.
Change Order or Cancellation
Should you need to make changes or cancel your order, please get in touch with us before your shipment is processed to avoid additional charges.
Pricing and Price Reductions/Corrections
We reserve the right to adjust product prices as needed and promptly correct any pricing errors.
Order Acceptance/Confirmation
An order is considered accepted when you receive an email order confirmation. However, receipt of an order confirmation indicates receipt, not acceptance, and we reserve the right to accept or decline orders at our discretion. Billing occurs only if your order is accepted.
Delivery
Once items leave our facilities, we cannot be held responsible for delays.
Our standard delivery service provides furniture delivery to your front door. Please ensure easy access to your front door from the delivery truck, including measuring all doorways, corridors, and lifts to ensure they can accommodate the furniture in its carton. We are happy to provide carton dimensions for reference.
For a limited number of areas, we offer specialised delivery services to assist with moving items into your home or up staircases. These services are available at an additional charge and will be quoted on a case-by-case basis.
Please have your order number and details about any access challenges ready so our team can assist you efficiently.
Last Updated: 3rd December 2024
Change of mind? No worries.
Sure thing! We are happy to receive back our items for any reason within 21 days of receiving your product. Please make sure that the product is in brand new condition with all packaging intact to be eligible for the refund.
We do have select products that are on clearance and product prices for all clearance items end in $0.99. Clearance products are sold as is and we do not allow for change of mind refunds for these products.
We will process your refund once the item arrives at our warehouse and is inspected by our team. There will be an administration and restocking charge for 20% of the full product price. The refund amount after deducting this cost should take several business days to be added back into your payment method.
In addition, any conditional discounts you may have had applied to your order will be rechecked and recalculated and your refund amount will be adjusted accordingly.
Special handcrafted products have variances within the same product range. Please be aware before purchasing multiple units as they will not be identical and we will still charge the restocking fee as it is not a valid reason for full refund.
Should the warehouse team find that your product is not packaged in an "as new" condition, an extra 10% of the product price will be deducted from your refund.
To request a refund, please send us an email with subject line "Request for refund - [YOUR INVOICE NUMBER]"
Please tell us in your email what the issue is and why you are requesting a refund.
Please kindly note that we can only process refunds with a proof of purchase and all goods in brand new condition, with packaging and packing materials intact.
Once the team has reviewed and accepted your refund request, you will be contacted with the option of letting us organize the return shipping, or organizing your own transportation back to us.
If we are organising the shipment for you, you will be invoiced for the shipping costs back to our warehouse, this payment must be made before we can proceed to pick up your item.
Please note that you will be liable for any damage that may occur in transit. Let us know when you are planning to bring the item back to our warehouse. If you have organised for your own courier, please let us know the tracking number and company.
We will process your refund once the item arrives at our warehouse and is inspected by our team. There will be an administration and restocking charge for 20% of the full product price. The refund amount after deducting this cost should take several business days to be added back into your payment method.
Should the warehouse team find that your product is not packaged in an "as new" condition, an extra 10% of the product price will be deducted from your refund.
We have more specific rules regarding our custom made goods. These can be viewed in the section below.
1. Log in to your account:
- 1. In the Email field, enter your email address, and then click Continue.
- 2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- 3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
We will process your refund once the item arrives at our warehouse and is inspected by our team. There will be an administration and restocking charge for 20% of the full product price. The refund amount after deducting this cost should take several business days to be added back into your payment method.
Should the warehouse team find that your product is not packaged in an "as new" condition, an extra 10% of the product price will be deducted from your refund.
Please be aware that our return and warranty policy does not apply to international orders. All international sales are considered final, and we are unable to accept exchanges or returns for these orders.
You can enter this link to submit a return request.
We take pride in offering the flexibility to customise certain pieces to your unique preferences.
However, please note that once a piece has been customised, including even minor modifications, it is considered a custom-made item.
Custom-made pieces are not eligible for returns or refunds, as they are crafted specifically to your specifications. We recommend reviewing your customization choices carefully before confirming your order to ensure it aligns with your vision.
We will only process your refund once we the item arrives at our warehouse and is inspected by our team. There will be an administration and restocking charge for 20% of the full product price. The refund amount after deducting this cost should take several business days to be added back into your payment method.
An extra 10% penalty will apply for any items not in original packaging.
The shipping fee is non-refundable in the event of a change of mind.